A New Customer Experience Model in Financial Services

By the ceo forum group logo
February 1, 2019
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Radio host Jeff Motske CEO of Trilogy Financial shares the financial compatibility model changing the investing world.

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We need them to abandon the machine work that has become such a distraction. Oftentimes, smart advisors use less than superior tools to do their darndest to serve their clients and in the meantime have lost human connection. It is time to alter our expectations of financial advisors. We primarily need to expect them to act in human, not machine ways, and in doing so more than earn their fee. What are the human things great advisors do?

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