Bank Customer Service Scams

Scammers are pretending to be bank customer service representatives reaching out regarding fraud prevention. Their goal is to get you to reset your login credentials and gain access to your account.

How it works

1. Scammers, posing as customer service representatives, will call and keep the victim on the phone for multiple hours to “resolve” a fraud issue.
2. The scammer urges quick action to prevent alleged hackers from draining the victim’s account.
3. The victim is asked for sensitive information like login credentials and verification answers.
4. The scammer logs in to the victim’s account to initiate unauthorized payments, bypassing security restrictions via a direct call to the real Fraud Support, all while the true customer is on hold.

Quick Tips

• Check your account activity frequently and monitor for suspicious transactions.
• When asked for information that seems unusual, hang up and call the phone number on the back of your bank card or account statement.
• Read text and email communications fully and pause before responding.
• Remember that banks and credit card companies will never ask you for your password or your card/account number over the phone.

Beware of Post Covid-19 Scams.

Using bogus surveys or social media posts, criminals are crafting scams to target a new audience as more COVID-19 vaccines are being administered.  Be suspicious of any post-vaccine evaluations/surveys you receive and do not post a picture of your vaccine card on social media.   There may be legitimate surveys and follow-up evaluations that could be conducted, but these details should be clearly provided to you during your final vaccination appointment.

This two-minute video shows the new trends in vaccine scams and why you should avoid posting pictures of your vaccination card on social media.