Trilogy Financial

The Essential Synergy of Fintech, Advisors & Clients

By Trilogy Financial
February 26, 2018
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I’ve sat in those rooms, and you have too. You know the ones, where some war-weary veteran of the good old days of financial services talks about how they used to walk uphill both ways in a blizzard to every client meeting.

How the account application was as small as a postcard. How they didn’t even have calculators and surmised rates of return on the back of a napkin.

We are all told that a return to such days would be a good thing for clients and advisors alike and that all of this technology “stuff” is simply ruining a business that at its core is about helping people save for their future, not do calculus.

But those are not the only rooms.

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When Jeff Bezos started Amazon — originally called Cadabra — he announced, “Our goal is to be earth’s most customer-centric company.” Today Jeff Bezos calls it “customer obsession.”

As I explored why customer focus is the primary driver of many of the world’s most successful companies, I was thinking about conversations I had over the past year with CEOs who through customer-centric models are leading their industries. What I found is the key to a world-class customer experience really starts with your own culture. Below are direct quotes from 10 CEOs whose companies are leaders of service in their industry.

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By Trilogy Financial
September 21, 2018

IF YOU'RE LOOKING TO boost your bank account and lower your bills, assessing where you can trim your expenses is an ideal step toward taking control of your finances. But just as cutting back on calories isn't always easy, paring back your expenses and identifying areas where you're overspending can present a challenge. You may have to modify your budget, re-evaluate your spending habits and even shift your mindset. So if you want to go on a financial diet but aren't sure how to start, try the following expert-backed strategies.

Start tracking your expenses. “In order to cut back on the budget, you need to have a budget,” says Kevin Gallegos, the vice president of client enrollment with Freedom Debt Relief, a debt settlement company based in Phoenix. “While people may talk about trimming the budget, relatively few actually have one written down. A spreadsheet or pencil and paper will work as well as budget-specific software or an app,” he says.

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