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Financial Advisers’ Empathy Gap

Sometimes a cliché is best captured in a picture. On my colleague’s phone was a black Bentley, chrome logo glistening in the sun. The car belonged to one of his most successful clients, but it wasn’t the presumptive price tag that was jarring. The custom license plate read, “NVSTWME,” surrounded by a frame stating, “My other car is a yacht.”

Photographic evidence of people’s worst assumptions about financial advisers: extreme affluence, simplistic value proposition, garnished with a touch of hubris. Truth is, the majority of people in financial services do not carry themselves with…

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