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Ryan Magnon is a recognized leader in the service industry with expertise in service excellence, hospitality operations, and leadership best practices. He currently serves in the role of Sr. Operations Lead, Field Operations for Chick-fil-A Corporate. Ryan’s primary responsibilities include partnering with Chick-fil-A Restaurant Franchisee Owner/Operators across the state of Texas to help them develop effective operational strategies to grow sales, improve the customer experience and realize Chick-fil-A’s vision of becoming the “World’s Most Caring Company”. Ryan has enjoyed a successful career, beginning with his service as a Quality Improvement Officer in the U.S. Air Force after selection to US Air Force Flight School. Prior to Chick-fil-A, Ryan served as Vice President of Quality for a new luxury hotel brand, Capella Hotels and Resorts, joining forces with Horst Schulze, the former creator of The Ritz-Carlton Hotel Company to create a new standard of excellence in the hotel industry. Ryan graduated from Georgia Tech with a Bachelor of Science Degree in Business. He has spoken on the topic of service excellence, leadership, and quality management for organizations around the world. Ryan is married with 4 children and currently resides in Atlanta, Georgia.
Dave Murray is The DiJulius Group’s Vice President of Consulting. Dave is a master at helping companies create real change that sticks. He excels at communication and easily bridges the gap between your corporate leaders and front-line team members. His passion for building ideal environments can lead your team -as it has his previous clients- toward attaining award-winning customer satisfaction, best place to work achievements and record-breaking profits. He has over 30 years of experience in customer service. His background in the sports and entertainment industry gives him an uncommon understanding of marketplace competition and high expectations. Unflappable and highly respected, Dave Murray is one of today’s leading customer experience strategists.
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